At KauInsanMulia.COM, we provide FREE and/or LOW delivery charges to any address within Malaysia. Shipment to West Malaysia addresses is FREE while to East Malaysia will cost you RM 5 per item. Shipping & Delivery. All shipping fees are subject to change without prior notice. Any overcharges on shipping fees will be credited back into your account in this website.
On the front, we deliver to most addresses that our logistics partners have affiliates in and whilst we strive to keep our rates free and/or affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of states that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on region and quantity (subject to change without prior notice). Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
1. Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
All shipment will be carried out by Express Courier.
Express Courier – is FREE / with LOW charges and it takes approximately 3 working days to reach you in West Malaysia from the time of order. Shipment to East Malaysia however, is available at RM 5 per item purchased and will take approximately 3-5 days to reach you from the time of order. All shipping charges are subject to change without prior notice.
To serve you better, you MAY even be allowed to choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
2. Taxes, Duties & Tariffs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
3. Mode of Payments
We do accept payments via cash deposit (CDM) and inter-bank transfers. Besides that, we accept payments via VISA/MASTER credit and debit cards and online banking FPX through senangPay. We MAY also accept VISA/MASTER credit and debit cards, American Express through PayPal. Please visit www.paypal.com for more information.